Troubleshooting FAQ
Quick Guide CEIBA Video Software - Playback and Export video segments from the SD card
Ceiba Video Software Overview Ceiba is viewing software specifically designated for a variety of VisionTrack hardware. This tool is used when extracting large segments of media from the hard drive of the DVR or SD card for a dashcam. 1. Access the ...
What are the data retention periods on the platform? Can they be changed?
What are the data retention periods on the platform? Can they be changed? By default, any event that is identified as an ‘Incident’ (whether manually or via NARA) – and any associated telemetry – is kept on the platform for 7 years. All other footage ...
Does the camera/DVR support Live Streaming?
Does the camera/DVR support Live Streaming? Yes. All main cameras/DVRs (except for the VT2500 & VT4500) support Live Streaming and Playback. These features need to be enabled as an organization (account) license.
Does the camera/DVR record sound?
Does the camera/DVR record sound? Certain cameras (such as the VT3000, VT3500, VT3600 and VT-C20-IPC & -Mini) can be configured to record sound. The VT2500 & VT4500 do support sound recording but not playback on the Autonomise platform. Audio needs ...
What is the maximum storage capacity on the camera/DVR?
What is the maximum storage capacity on the camera/DVR? Local storage capacity depends on the size of the SD/hard drive and number of attached cameras. For example: A forward-facing camera with 128GB SD can store approximately 47 hours of main-stream ...
Does the camera/DVR send all the video it records to the platform?
Does the camera/DVR send all the video it records to the platform? The OSR (Occupant Safety Rating) uses complex algorithms across 3 dimensional G-force axes to determine the probability of driver injury. It is a subset of NARA and also works when ...
What is the difference between NARA and OSR?
What is the difference between NARA and OSR? The OSR (Occupant Safety Rating) uses complex algorithms across 3 dimensional G-force axes to determine the probability of driver injury. It is a subset of NARA and also works when there is no vehicle ...
What is NARA and how does it work?
What is NARA and how does it work? NARA (Notification, Analysis and Risk Assessment) is an automatic footage review service. It uses a ground-breaking cloud-based computer vision model to automatically review footage and identify collisions, near ...
How accurate is edge-based AI?
How accurate is edge-based AI? Using a dedicated ADAS camera, typical accuracies are as follows: Lane Departure Warning 95% Forward Collision Warning 95% Pedestrian Detection Warning 90% Factors affecting ADAS accuracy include: Placement and ...
What is the value of edge-based AI?
What is the value of edge-based AI? Edge-based AI is AI logic that sits on the camera. It is designed to work in real-time to alert the driver to: Advanced Driver Assistance System (ADAS) events such as Forward Collision Warnings, Following Distance ...
What is the value of a connected camera solution?
What is the value of a connected camera solution? A connected camera solution allows you to: Receive footage from events (and request ad-hoc footage from vehicles) in near-real-time, without having to visit the vehicle to retrieve SD cards etc. ...
I already have telematics - why do I need cameras?
I already have telematics - why do I need cameras? While telematics can offer a certain level of insight into incidents (such as location, speed, G-force etc.), cameras can offer a full 360-degree view around a vehicle in order to provide accurate ...
Do you have a Mobile App for Android/iOS?
Do you have a Mobile App for Android/iOS? Customers will not need to download an App from iOS App Store or Google Playstore, from Safari or Chrome, they can access the Autonomise URL (https://app.autonomise.ai) and then add the App Icon to their ...
How do I see live video?
How do I see live video? If the vehicle is powered on and device is online, the you can view live stream (if feature is enabled). If the vehicle is powered off and device is offline, live stream will not be available. Go to Media/Live Stream Devices ...
Why are my Vehicles showing as Gray or Offline?
Why are my Vehicles showing as Gray or Offline? Gray Status just means the vehicle is currently powered off and therefore the device does not have power and is not updating in the platform at that moment. Green Icon – device is online and has ...
Login Issues
Login Issues I haven’t gotten my user registration email. (also commonly asked as ‘I don’t know my password, I can’t log in, what is my username/password, how do I log in?’) If the user has never logged into the platform, under System/User ...
Autonomise Device Icons VT3500
See Attached PDF