Install and Hardware Support

Install and Hardware Support

Here are the steps for rebooting this camera when you get a chance. After you complete the reboot, let me know, and I can see if that resolves the issue or if we need to get you 


Install the AI-12


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    • Surfsight - How to Reboot Camera

      Here are the steps for rebooting this camera when you get a chance. After you complete the reboot, let me know, and I can see if that resolves the issue or if we need to get you that new SD card. Using the screwdriver that came with the camera, ...

    • VisionOne: Hardware Install Guide

      Please see attached for the latest install guide

    • Downloading Surfsight Recordings

      (Updated 11/22/23) The following can be downloaded from the Recordings area: recordings from road-facing lenses and in-cab lenses recordings from auxiliary devices recordings by date and time Refer to screenshot if needed.. Click Recordings from the ...

    • Surfsight - How to bulk edit event settings

      Go to Events tab and click on the check-box right beside Devices then click ‘EDIT SELECTED’ The event settings will pop up, now all devices that are currently in the ‘Devices’ group will be changed on this window.

    • Does the camera/DVR support Live Streaming?

      Does the camera/DVR support Live Streaming? Yes. All main cameras/DVRs (except for the VT2500 & VT4500) support Live Streaming and Playback. These features need to be enabled as an organization (account) license.